Setting Up Online Credit Card Processing – Even The Blue Pill Didn’t Work!

One of our goals in designing and building
is to have the operational functionality to accurately process large volumes of transactions in a timely manner. That’s a baseline performance indicator for us. With that in place, we can focus on giving our subscribers a secure, confidence instilling and always delightful user experience.

We chose to use a hosted, online service from Netsuite for our administrative, accounting and subscriber communications. One of the questions we didn’t know to ask when we embarked down this path, was “How Will Your Credit Card Processing Be Affected?”.

We were fortunate to have a fabulous support partner Aminian Business Services who helped us get up to speed with lots of extra coaching and training. We’re loving our upgraded capacity for unlimited subscription fulfillment.

Unfortunately, we found out that our credit card processor, was not supported by our new business web host. We had to set up an account with CyberSource

The promise of fulfilling millions of subscriber expectations, processing the corresponding financial transactions, reconciling the bank and credit card statements was our Holy Grail.

We’re not there yet. Apparently there’s a breakdown somewhere. Our CyberSource account refuses to let me log in, insisting I’m tagged for “Test Mode”.

Logging in, filling in the necessary boxes and clicking the “Go Live” button apparently isn’t enough to “Go Live”. I get routed right back to the beginning of my own personal Matrix -Black Cat -Kafkaesque “Go Live” page.

I’ve done it so many times expecting the“blue pill” or at the very least, a different result, that I finally reached out for online tech support. The Matrix experience about this whole affair is that I actually processed three credit card batches earlier this month, and they showed up on my bank statement.

Tech support hasn’t solved this riddle – yet. I’m expecting a FedEx package with a ringing cell phone any moment now.  I’m confident by next week we’ll be on our way and one more process will be automated. That’s progress. I’ll call it a win – even if it lacked ease in setting up.

Maybe I’m about to be delivered. CyberSource just announced they’re buying I loved using I’d like to be able to say the same thing about CyberSource

You’d think somebody would have already created a checklist for this. “The Top 10 Mistakes To Avoid When Setting Up Online Credit Card Processing”

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